Your privacy is our priority. This document clearly explains what data we collect, how it is used, and how we keep it safe at all times.
By using the my99 platform, you agree to this Privacy Policy. Please read this document carefully in full. If you have any questions, our support team is available 24/7.
My99 takes user privacy protection seriously. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide while using the my99 online gaming platform at my99.wine.
This policy is drafted in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We are committed to ensuring your personal information is handled responsibly, transparently, and securely at all times.
This Privacy Policy should be read together with Terms and Conditions my99, which forms the entire agreement between you and our platform. Any terms not defined in this document carry the same meaning as stated in the Terms and Conditions.
My99 collects personal information necessary to provide a safe, fair, and responsible service to all our members. The types of data collected are as follows:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, IC number | Registration & KYC |
| Contact Information | Email, phone number, address | Registration form |
| Financial Information | Bank account number, transaction history | Deposits & withdrawals |
| Usage Data | Game history, login logs, platform activity | Automated system |
| Technical Data | IP address, browser type, device, cookies | Automated system |
We only collect data that is strictly necessary for the stated purposes. my99 never collects sensitive information such as biometric data, religious beliefs, or medical records without your explicit consent.
All information collected by my99 is used solely for legitimate and necessary purposes, namely:
My99 may send you relevant promotional offers and bonus information via email or in-app notifications. You can opt out of marketing communications at any time through your account settings without affecting core services.
My99 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in the following limited situations, your information may be shared:
All third parties working with my99 are bound by strict confidentiality agreements and are required to use your data only for the purposes that have been agreed upon.
My99 will never ask for your account password via email, live chat, or phone. If anyone claims to be a my99 staff member and requests your password, please report it to our security team immediately.
Protecting your personal and financial data is a responsibility we take very seriously. my99 implements multiple layers of security to ensure your information is always kept safe:
While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. You also play an important role by keeping your password confidential and never sharing your account details with anyone.
My99 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver relevant content. The types of cookies used are:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the my99 platform.
As a registered my99 member, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:
To exercise any of the above rights, please contact the my99 support team via live chat or email. We will process your request within 14 business days. Some requests may require additional identity verification to ensure your account's security.
My99 retains your personal data for as long as your account is active or as long as necessary to fulfill the purposes stated in this policy. Data retention periods are as follows:
Once the retention period has expired, or after a valid deletion request has been received and processed, your data will be permanently deleted or anonymized so it can no longer be linked to your identity.
My99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. Whenever a material change is made, we will:
Continued use of the my99 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Six layers of protection ensuring your privacy is never compromised.
All data is transmitted using 256-bit SSL encryption — the same standard used by leading banks in Malaysia. Your information cannot be intercepted in transit.
The my99 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights are protected under local law.
Only authorised personnel may access member personal data, and every access is logged for regular internal audits to prevent misuse.
The my99 2FA system adds an extra layer of security to your account. Even if your password is compromised, no one can log in without verification from your device.
My99 has never and will never sell member personal information to any third party for marketing or commercial purposes. Your data is not our product.
The my99 infrastructure undergoes regular independent penetration testing and security audits to ensure there are no vulnerabilities that could be exploited by unauthorised parties.