Terms and Conditions my99 – Platform Usage Rules You Need to Know

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and my99 ("Platform", "We", "Company") for the use of the my99 online gaming platform accessible at my99.wine.

These Terms take effect as soon as you click the "Register" button, complete the account registration process, or use any feature of the my99 platform — whichever occurs first. Continued use of the platform following any amendment to the Terms is considered acceptance of those amended terms.

This document should be read together with Privacy Policy and Responsible Gaming Policy my99, which forms part of the entire agreement between you and us.

2 Account Eligibility

To register and use the my99 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years or the applicable legal age in the region where you reside, whichever is higher.
• Not prohibited by the laws or regulations of any jurisdiction from participating in online gaming.
• Not currently enrolled in a self-exclusion program or mandatory ban from any gaming platform.
• Registering as a private individual and not on behalf of a business entity, corporation, or organisation.
• Hold only one active account on the my99 platform.

3 Registration & Account Management

When registering a my99 account, you are required to provide accurate, current, and complete information including your full name as shown on your official identification document, an active phone number, a valid email address, and your actual date of birth. All information provided is subject to the KYC (Know Your Customer) verification process.

You are fully responsible for:

• Keeping your password and account login details confidential at all times.
• Ensure no other party uses your account — your my99 account is for personal use only.
• Notify my99 immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information in your account whenever any changes occur.

My99 reserves the right to request identity verification documents at any time as part of our KYC procedures. Failure to submit the requested documents within the specified timeframe may result in temporary account suspension or closure.

4 Deposits & Withdrawals

My99 supports a variety of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, MAE, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

Withdrawals will only be processed to the bank account or digital wallet registered under the same my99 account holder's name. Withdrawals to third-party accounts are strictly prohibited. my99 reserves the right to request additional verification before processing withdrawals that exceed certain limits as a security measure.

• No processing fees are charged for standard deposits or withdrawals.
• Withdrawals requiring further security review may take up to 24 business hours.
• Deposited funds cannot be transferred directly to other users.

5 Bonuses & Promotions

All my99 bonuses and promotional offers are subject to wagering requirements (rollover) and specific rules stated on the Promotions. The following terms apply generally to all types of bonuses:

• Each bonus may only be claimed once per account, phone number, IP address, and device unless otherwise stated.
• The welcome bonus is exclusive to new members making their first deposit.
• Rollover requirements must be met before any withdrawal involving bonus funds is permitted.
• My99 reserves the right to void bonuses and related wins if there is evidence of abuse, inter-account collusion, or fraud.
• Bonuses cannot be converted directly to cash without meeting the specified requirements.
• The bonus validity period is stated in each offer — expired bonuses will be automatically forfeited.

6 Game Rules

All games on the my99 platform are operated using a Random Number Generator (RNG) that has received independent international certification. Every game outcome is entirely random and cannot be influenced by any party.

• Game results confirmed by the my99 system are final and cannot be disputed unless there is clear evidence of a verifiable technical failure.
• In the event of a technical disruption during an active game session, my99 will restore the session based on saved server data. Results determined by the server are final.
• The use of automated software, bots, or any external programs to influence or automate gameplay is strictly prohibited.
• My99 reserves the right to void any bet or game suspected of involving fraud or exploitation of system vulnerabilities.
• For Live Casino games, additional rules communicated by the dealer during a game session are binding.

7 Security & Data Privacy

My99 protects all members' personal and financial data using 256-bit SSL encryption — the same security standard used by major banking institutions. All information you provide to us is processed in accordance with Privacy Policy my99.

• Your personal information will not be sold, transferred, or shared with third parties without your consent, except as required by law.
• My99 uses a two-factor authentication (2FA) system for an additional layer of security on member accounts.
• All login activity is recorded and monitored to detect unauthorized access.
• You are responsible for not sharing your login credentials with any other party.

8 Prohibited Conduct

The following activities are strictly prohibited on the my99 platform and may result in permanent account suspension or closure without any refund:

• Registering more than one account (duplicate accounts / multi-accounting).
• Using a false identity or forged identification documents during registration or KYC verification.
• Transferring funds between accounts for the purpose of bonus abuse or money laundering.
• Using bots, automated scripts, or unauthorized third-party software.
• Exploiting bugs or technical vulnerabilities in the platform system.
• Colluding with other players to manipulate game outcomes.
• Any action that may compromise the integrity of gameplay or the security of the my99 platform.

9 Account Suspension & Closure

My99 reserves the right to suspend or close any account at any time with or without prior notice in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to pass the KYC verification process within the stipulated timeframe.
• A self-exclusion request filed by the account holder.
• A court order or directive from a relevant authority.

You may also voluntarily close your my99 account at any time by contacting our support team via live chat. Valid funds in your account will be processed for withdrawal once all security checks and active conditions have been resolved.

10 Limitation of Liability

My99 provides an online gaming platform on an "as-is" basis. While we strive to maintain 99.9% platform availability at all times, we do not provide absolute guarantees against technical disruptions, third-party system interruptions, or circumstances beyond our control (force majeure).

• My99 is not liable for any indirect losses, loss of profits, or consequential damages arising from the use of the platform.
• My99's liability in any claim is limited to the amount of funds in your account at the time of the incident.
• Players are solely responsible for their own gaming decisions.

11 Terms Amendment

My99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to registered members via email or in-platform notification at least 7 days before taking effect, except for amendments required by law which may take effect immediately.

The responsibility to review and read the latest Terms rests with you as the user. Continued use of the my99 platform after the effective date of any amendment is considered acceptance of the amended terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the my99 support team is available 24 hours a day, 7 days a week through:

• Live Chat — Click the live chat icon at the bottom corner of the page for an immediate response.
• Support Email — [email protected] (response within 24 business hours).
• FAQ Page — Visit FAQ page for answers to common questions.