My99 believes online gaming should be enjoyable entertainment, not a burden. We provide tools, guidance, and support to help every member play in a healthy and controlled manner.
Responsible gaming means enjoying online gambling as a form of entertainment — much like going to the cinema or dining out — by setting clear boundaries around money, time, and emotions. It's not about avoiding play altogether, but about playing smart and staying aware.
At my99, we take this responsibility seriously. Our platform not only provides safe and fair games, but also equips every member with self-control tools that can be used at any time without requiring anyone's approval. We want you to stay entertained — and to do that, you need to stay in control.
Our approach to responsible gaming is built on four key pillars: Prevention, Early Detection, Intervention and Ongoing Support. Each of these layers works together to ensure your gaming experience at my99 remains positive and in control.
Before starting your gaming session, a few simple principles can help you maintain a positive experience:
Online games are designed to entertain. If you find yourself playing longer or spending more than planned, that's a signal to pause and reassess your situation.
Sometimes gambling problems develop gradually and can be difficult to recognise on your own. Here are some warning signs to watch out for:
Feeling stressed or anxious when unable to play, or feeling the need to play longer to get the same level of enjoyment.
Borrowing money, selling belongings, or using bill payments and daily necessity funds to finance gambling.
Hiding gambling activity from family members or friends out of shame or fear of criticism.
Continuing to play despite intending to stop, or repeatedly failing to reduce the duration or frequency of play.
Neglecting work, family, or social responsibilities due to time spent playing.
Playing to escape stress, sadness, or life problems — using gambling as an emotional outlet.
If you recognise yourself in any of the signs above, don't panic. The most important first step is to acknowledge the situation. my99 is ready to help you take the right action.
My99 provides a range of self-control tools that you can activate directly from your account settings. All tools are free, easy to use, and take effect immediately:
Any request to increase a deposit limit or loss limit requires a 24-hour cooling-off period before it takes effect. This is a protective measure to ensure decisions are made rationally, not impulsively.
If you need assistance with this process, my99's 24/7 customer support team is ready to guide you step by step via live chat.
My99 has a zero-tolerance policy for access by minors. Our platform is strictly for users aged 18 and above, and we enforce a rigorous identity verification (KYC) process to ensure compliance.
For parents and guardians, we encourage you to use parental control software to restrict children's access to gambling websites. Please ensure you:
Any account found to be registered or used by a minor will be terminated immediately and all balances will be forfeited. Protecting young people is a shared responsibility.
Answer these questions honestly to assess your gaming habits:
Have you ever gambled with money meant for bills or daily necessities?
Do you feel the need to increase your wager amounts to get the same level of excitement?
Have you ever failed to control the time you spend playing, even after deciding to stop?
Have family members or friends ever expressed concerns about your gaming habits?
Have you ever played to escape problems or relieve negative feelings?
If you answered "yes" to two or more of the questions above, we encourage you to contact the my99 support team or use the available self-control tools.
We are committed to being a platform that is not only enjoyable, but fully responsible for the well-being of our members.
Six key features my99 provides to ensure your gaming experience stays controlled and enjoyable at all times.
Set daily, weekly, or monthly deposit limits based on what you can afford. These limits work automatically and cannot be increased without a 24-hour cooling-off period.
Set how long you want to play. Once the time limit is reached, the my99 system will notify you and automatically end the session for your own wellbeing.
Set the maximum loss amount you're willing to absorb. Once this limit is reached, the system will automatically block any further wagering to protect you.
Need a break? Activate a cool-off period ranging from 24 hours to 6 weeks. During this time, login and deposits are not permitted, giving you the breathing room you need.
Choose to self-exclude from the my99 platform for a minimum of 6 months or permanently. This is the most decisive option and takes effect immediately once the request is submitted.
My99's trained support team is ready to help you use the self-control tools, answer questions about responsible gaming, or simply listen to your concerns.